Privacy Policy

1. Introduction galaxymobiles.in (“we”, “us”, “our”, “Company”) respects the privacy of its users (“you”, “your”, “User”). This Privacy Policy explains how we collect, use, disclose and safeguard your personal information when you visit and use our website https://galaxymobiles.in(the “Site”), place orders, register, subscribe to newsletters, or otherwise interact with the Site or our services.If you do not agree with the practices described in this Privacy Policy, please do not use our Site or provide us any personal information.
2. What Information We CollectWe may collect the following types of information from you:
  • Personal Data: When you place an order, register, or contact us — name, billing/shipping address, email address, phone number, payment information (payment gateway data — only as needed to complete payment), order details.
  • Account Information: If you create an account — username/password (or other login credentials), order history, saved addresses.
  • Transactional Data: Details of products you purchase, order date/time, payment status, shipment/tracking details.
  • Website Use Data / Technical Data: Information about how you access and use our Site — IP address, browser type, device type, operating system, pages visited, time & date, referring/exit pages, cookies or similar tracking technologies (if used), etc. (If you use cookies or analytics, we will disclose them appropriately.)
  • Communications Data: If you contact us (via email, contact form, phone), we may collect information you voluntarily provide (message content, contact details) and record communication history.
3. How We Use Your InformationWe use the collected information for purposes including but not limited to:
  • Processing and fulfilling your orders (billing, shipping, delivery, refunds/returns).
  • Managing your account (authentication, order history, address book).
  • Customer support — to respond to your queries, complaints, returns or refund requests.
  • Improving our Site, services and offerings; analyzing usage patterns, monitoring performance, preventing fraud.
  • Sending you transactional communications (order confirmation, shipping updates, invoices) and — only if you have opted in — marketing communications (promotions, newsletters, offers).
  • Complying with legal and regulatory obligations (tax, payment compliance, consumer law).
4. Sharing / Disclosure of InformationWe will not sell or trade your personal information to third parties. We may share your information only with:
  • Payment gateway providers, couriers, logistics partners — strictly to fulfil your order (payment processing, shipping).
  • Service providers / vendors engaged by us for business operations (e.g. website hosting, email delivery, customer service) — under confidentiality obligations.
  • Legal or regulatory authorities — if required by Indian law or to respond to valid legal requests, protect our rights, or fulfill statutory obligations.
  • Affiliates or other business partners — only with your consent or as required to complete the transaction/ service.
5. Cookies & Tracking TechnologiesIf we use cookies, web beacons, or similar tracking technologies to enhance user experience, analyze usage, or for analytics/ marketing:
  • We will inform you about the use of cookies at the time of first visit or via a banner/pop-up (if needed).
  • Cookies may collect data such as device/browser type, pages visited, browsing behaviour to help us improve the Site.
  • You may have the option to accept or reject cookies through your browser settings; rejecting cookies may affect certain Site features.
6. Data SecurityWe implement reasonable technical and organizational measures to protect your personal data against unauthorized access, misuse, loss, alteration or disclosure. However, no method of electronic transmission or storage is 100% secure — we cannot guarantee absolute security of data.
7. Retention of DataWe retain your personal data only as long as required for the purposes for which it was collected (e.g. to process orders, comply with legal obligations, handle returns/ refunds, tax/compliance records). Once no longer needed, we will securely dispose of or anonymize the data.
8. Your RightsSubject to applicable law (including the Digital Personal Data Protection Act, 2023), you have the right to:
  • Request access to your personal data we hold.
  • Request correction or update of inaccurate/ outdated data.
  • Request deletion of your data (unless retention is required by law).
  • Object to or restrict certain processing (e.g. marketing communications).
  • Withdraw consent (for communications or data processing where consent was required).
To exercise any of these rights, contact us via the contact details provided below.9. Children’s PrivacyGiven that our site is about baby/kids products, we may have users purchasing on behalf of children — but we do not knowingly collect personal data from children below 18 years as users. Any purchase is assumed to be by an adult (parent/guardian). If we become aware of any inadvertent collection of personal data from minors without required consent, we will take steps to delete such data.10. Third-Party Links / ServicesOur Site may contain links to third-party websites or integrate third-party services (e.g. payment gateways, social media, analytics, advertisement). This Privacy Policy does not apply to those third parties. Their data practices are governed by their own privacy policies. We recommend you review them before providing any personal information.11. Changes to This Privacy PolicyWe reserve the right to modify or update this Privacy Policy at any time. Any changes will be posted here with a revised “Last updated” date. Continued use of the Site after modifications implies your acceptance of the revised policy.12. Governing Law & JurisdictionThis Policy and its implementation shall be governed by the applicable laws of India (including the Digital Personal Data Protection Act, 2023, Information Technology Act, rules thereunder, and consumer protection laws).